Frequently Asked Questions

PURCHASING AND DELIVERY

I CAN’T AFFORD TO BUY A CROQUE-LIVRES. WHAT CAN I DO?

To stay within your budget, you can build a sharing box yourself, with your own materials and tools. What’s important is not the box, but what happens with it. Remember that, above all, the Croque-livres initiative is a team project. You can ask for help from others in order to raise funds to buy a box or find materials to construct one.

MY CROQUE-LIVRES HASN’T BEEN DELIVERED YET. WHO SHOULD I CONTACT?

Expect to wait 2 to 4 weeks following processing of your order before receiving your Croque-livres. If you still haven’t received your order after this time, contact us at info@croquelivres.ca and we will look into it.

FILLING THE BOX

WHAT KINDS OF BOOKS CAN I PUT IN A CROQUE-LIVRES?

It’s important to offer books suitable for children 12 and under. If you’re the owner of a Croque-livres, visit it often to go through its contents and remove any books that seem inappropriate.

MY CROQUE-LIVRES IS EMPTY! HOW CAN I FILL IT?

Ask people in your community to drop off books. Use the promotional material available in the “Owner’s Kit” section to publicize your Croque-livres. You can also organize a book drive. The important thing is to explain to your neighbours, friends and family that the Croque-livres needs to have books in it all the time, in order for children to benefit from them.

DO I NEED TO RETURN A BOOK TAKEN FROM A CROQUE-LIVRES?

You don’t have to return a book to its Croque-livres. The books are not lent, they are shared. We encourage you to drop off books whenever you can, to allow other children to experience magical moments from reading.

CONSTRUCTION

WHAT DO I DO IF A PART IS MISSING FROM THE BOX??

First, take a look at page 2 of the Assembly Guide to list all the parts. If a piece really is missing, contact us at info@croquelivres.ca and we will make sure you are sent the piece in question.

HOW LONG DOES IT TAKE TO PUT TOGETHER A CROQUE-LIVRES?

You’ll need about 15 to 30 minutes to assemble a Croque-livres. Of course, this can vary from one person to another, depending on their skills and tools available. This estimate doesn’t include time taken to decorate the box.

LOCATION

WHERE CAN I INSTALL MY CROQUE-LIVRES?

The Croque-livres must be installed in a safe, well-lit place with easy access, either indoors or outside. Let everyone know exactly where they can find the Croque-livres. It’s important to provide this information in the profile of your Croque-livres (see the “Registration” section.)

WHAT DO I DO WITH THE CROQUE-LIVRES DURING THE WINTER?

Our Quebec winters can expose the Croque-livres to harsh conditions! Standard Croque-livres are made of Russian birch, a hardwood with great rigidity and excellent stability. These two characteristics mean that the Croque-livres can live outdoors. So it’s up to you whether to leave it outside or bring it indoors for the winter season. However, to ensure maximum durability outside, we recommend that you apply exterior varnish or paint. To extend its useful life, we recommend you re-varnish it every two years. If your Croque-livres remains outdoors year round, make sure that access is as clear as possible. Keep it away from snow removal equipment.

PUBLICITY

I WANT TO PROMOTE THE CROQUE-LIVRES IN MY COMMUNITY. WHAT DO YOU SUGGEST?

You’ll find free promotional material available in the “Owner’s Kit” section. You can download templates for posters, promotional cards and bookmarks. Print them yourself or get them photocopied in as many copies as you want. Distribute them to customers, schools, the library, as well as other organizations and businesses where the families in your neighbourhood go.

Can i publicize my own book-sharing box in the Croque-livres network?

Yes! We strongly encourage all similar initiatives to the Croque-livres. You can create a user’s account in the “Registration” section, provide all the necessary information and include photos to show your creation. But you must meet the registration criteria: the contents of your sharing box must be for children 12 and under, and must be located in a safe, well-lit and easily accessible environment. Registrations are subject to verification. Any questionable or inappropriate registration will be rejected.

SECURITY

What do i do if my Croque-livres is vandalized?

Despite your best intentions, your Croque-livres may be damaged by vandalism someday. The place where you install it is very important. As much as possible, choose a well-lit location within good view of passersby. Use the anchor screws included with the box to attach your Croque-livres firmly to the ground. Should vandalism occur, ask someone handy for help in assessing the damage and making the necessary repairs.

WHAT SAFETY RULES MUST BE FOLLOWED TO PREVENT INJURY WHEN USING THE CROQUE-LIVRES?

  • MWhile the carefully assembled Croque-livres may appear sturdy, it is not designed to support a person’s weight. Children should not climb on it, or hang onto the door or handle.
  • Make sure that no one is standing behind the door when a user wants to open it.
  • The inside of a Croque-livres is small and definitely not a place to hide! Don’t let young children climb inside the Croque-livres.
  • Anchor the Croque-livres firmly to the ground for increased stability.